Author - Jodie Katene

Why do I need to fill in a Survey to see if I can get Broadband?

This is a question we get asked quite a lot so let me try to shed some light on it for you.

BroadBand Now is fast broadband delivered by radio antennae (Fixed Wireless Network). This means our equipment needs to be able to see your house. To do so, it will need a direct line of sight to the antennae we install on the top of your house. Unfortunately, if you happen to live in a hilly area or if there are other obstacles in the way such as buildings or trees, we may not be able to see you. That is why we get you to fill in the survey, we want to check your address before we get your hopes up.

The survey is completely obligation free. If you find out you can get our service but then decide against going through with it, we promise to part ways as good friends.

We have been expanding our services right down the Northern New South Wales Coast specifically into Ballina, Byron Bay and Kingscliff. So with more of our antennae set up the more likely we will be able to see your home and get you onto the fast broadband you deserve.


Find out today if you can get BroadBand Now –

are you compliant with Customs Act 1901?

Are you Compliant with “Customs Act 1901” ?

This act mandates that all owners and importers of goods must retain records for 5 years and be able to produce records as required. Penalties apply should you not comply.

Are your records protected and archived for 5 years?

If you are not absolutely certain you must read on.

How to protect your records:

  1. Ensure that you have professional Anti-virus that is up to date
  2. Ensure that you have professional Web Protection
  3. Back up all of your files both on-site and to a cloud backup. This must be monitored to ensure that the backups are working as they should.
  4. Make sure your computer operating system is up to date and has the latest security patches installed.
  5. For extra protection or if you are a medium to large businesses you should also consider:
    1. Proper Gateway Firewalls
    2. Cloud based mail filtering
    3. Proper user permission management
    4. Staff education programs.

What are your risks of losing files / data?

From my experience, most files/data are lost through accidental deletion or deliberate deletion by a disgruntled employee. The second most common cause is hardware failures.

Other common causes include:

  • Power surges
  • Accidental data corruption
  • Acts of god. Floods etc.
  • Fire
  • Burglary / Theft of equipment
  • Encryption / Ransom-Ware viruses like the latest “WanaCry” attack
  • Other Viruses

Ransom-Ware is on the rise and becoming a more serious risk by the day. The latest “WanaCry” attack affected more than 200,000 computers in the first 3 days.

If you are not taking your security and backups seriously, it is only a matter of time before you will probably get affected.


Where to from here?

Talk to your IT provider and get them to prove to you that your data is safe. If they cannot do so, we recommend to talk to the guys at Plan A IT

What is the Cloud and Why should I be using it?

What is The Cloud and why should I be using it?

The Cloud seems like a carefully kept secret with many people not fully understanding the possibilities and options that it opens for businesses. If right now you are asking yourself – but what is The Cloud then I will take a moment to explain. In the most basic terms rather than having all your software and applications sitting on a computer instead you can access all those applications through the internet.

Benefits of Using the Cloud

1. Mobility – Before you had to work where your computer was stationed. No one is going to carry a bulky desk station home each night but with the cloud wherever you have internet you have access to the cloud. Any computer can be used to access what you need.

2. Security – What would happen if your laptop died tomorrow? Is everything backed up? The bonus with The Cloud is that you can implement cloud based backup and recovery solutions which means your data is always backed up and secure. And on a side note if you happen to lose your laptop, the data on it can be removed remotely so that it never ends up in the wrong hands.

3. Sharing – Have you ever been working with someone else on a document and been sending multiple copied back and forwards. Are you sure you are working on the latest copy? When using The Cloud all files are stored centrally and everyone only sees one version. This improves collaboration among teams.

4. Flexibility – So many people are crying out for work/life balance. Employees love being given the opportunity to work from home and at times work outside of normal business hours. The Cloud offers this flexibility as they can access their data from any computer. Happy Employees = Productive Employees.

5. It grows with you – Typically businesses always have a couple of extra licenses, or storage capacity just sitting around for when they bring on a new staff member. The benefit of the cloud is that it always has the extra capacity when you need it. So rather than paying for what you don’t need just yet, you pay for what you need when you need it. It is also really easy to add new employees to your system and will only take a few minutes.

6. Upgrading is no longer your problem – All maintenance and upgrades of The Cloud is not your concern and you will never have to pay for it.


If you are interested in finding out more about The Cloud and seeing if this might work for your business, contact us today.



Security… Why Do I need It?

We live in a world where everyone seems to believe that nothing bad will ever happen to them so they don’t have to take any steps to prevent the worst. Unfortunately, it is this kind of thinking that can make our job very difficult. Computer security is very important and let us show you why.

Picture this scenario, we get called out urgently to a business because a computer has crashed and they can’t access any of their data. We come out and look inside the computer only to realise that the hard drive is fried and there is no chance for recovery. We deliver the bad news but with the optimistic question – do you have a back-up? At this point the client’s day either gets better or much much worse. A yes answer means we just need to arrange a new computer and reinstall everything back onto it – the client’s downtime will be minimal. A no answer means we still arrange a new computer and get it setup but then they start the very slow process of hopefully being able to recreate everything they just lost. Unfortunately, this isn’t always possible especially if it is client history or contracts that have been lost, in many instances the business simply closes down.

We have seen this scenario far too many times which is why we now offer back-up solutions tailored to your needs. We want to ensure that your data will never be lost. Plan A takes a four-pronged approach. We ensure you have:

  • Managed Antivirus
  • Managed Web Security
  • Managed Onsite Backup and
  • Managed Cloud Backup

Basically, what this means is you will never lose your data again.

To learn more about the Plan A Security Suite and to request a quote go to